Return Policy
If for any reason you are not satisfied with your purchase, you may return your product within 30 days of receiving your order according to these conditions:
Please follow these steps:
1) Contact us for an RA (Return Authorization)
Please write your RA # on the outside of the box as your shipment may not be accepted on our side without that #.
2) Shipping charges
Please note that you are responsible for return shipping charges.
3) Return the products in unblemished, resalable condition
Please note that assembling a piece of furniture and taking it apart often causes small nicks, dents, or scratches. They may seem minor at the time, but such a product is no longer in "as new" condition.
If you are not sure whether you want to keep a piece of furniture, we recommend that you refrain from assembling it. If assembly is unavoidable, we recommend doing so with extreme care. Assembling a piece of furniture and taking it apart often causes small nicks, dents, scratches and torn screw holes. They may seem minor at the time, but such a product is no longer in "as new" condition. Any part that shows wear or damage may result in restocking charges to you.
4) Return the products in their original packaging
Please keep your packaging for 30 days. We package our products with great care to ensure that they arrive at your door undamaged. Take note of how each part was packaged, and send it back to us the same way.
When items are mis-packaged, damage almost invariably occurs. Each item must be individually wrapped to prevent damage to the finish. Foam blocks and sleeves must be positioned as they were when the product was shipped to you so that parts cannot move around during transit and incur damage.
4) Use the correct type of carrier
All of our furniture must be shipped via pallet freight. Although you are responsible for freight charges, Studiotech must assign the freight carrier and arrange for product pick up. If these products are not shipped correctly, they will almost invariably be damaged beyond recovery.